Frequently Asked Questions

Where are your candles made?

Our candles are created and hand poured in our studio in Rowville, Melbourne, Victoria, Australia.

What size candles do you make?

  • Large Jar: 285g capacity, 35-40 hour burn
  • 77mm diameter (internal), 85mm diameter (external)
  • 100mm high
  • Medium Jar: 180g capacity, 25-30 hour burn
  • 67mm diameter (internal), 74mm diameter (external)
  • 87mm high
  • Medium Tin: 70g capacity, 10-12 hour burn
  • 60mm diameter (internal), 64mm diameter (external)
  • 48mm high

What are your candles made of?

We only use the highest quality of ingredients to make our candles;

Natural Coconut Soy Wax – Made in Sydney, all natural wax

Fragrance Oils – Made in Australia. They are vegan-friendly and free from parabens and phthalates.

Wood Wicks – eco friendly, made from pure natural wood, biodegradable and renewable. Many wicks can be produced from 1 tree.

Vessels – Glass, reusable, refillable.

How long should I burn my candle for:

The first burn should be for around 4 hours.

Did you know that Soy Wax has a memory? I know right? how can it have a memory?

Your candle will remember its first burn. Four hours will allow for the wax to heat and create a ‘full melt pool’. This means that the wax has fully melted across the width of the vessel. This creates a memory, and the candle will ‘remember’ to burn like this for its lifetime. If you stop burning your candle before it can create a full melt pool, the candle will remember where it burned to and burn to that point each time you light your candle. The wax that hasn’t melted to the edge leaves a wax residue around the inside of the jar. As the candle burns down, this creates a tunnelling effect.

After the first burn, you should burn your candles for no more than 4 hours at a time. After 4 hours, extinguish your candle. Allow your candle time to re set (up to 2 hours depending on the size of the jar), cut the wick down and relight.

Burning for any longer than 4 hours can over heat the jar, making it very hot to touch and can cause possible cracking of the jar.

Do I need to trim the wick in my candle before burning?

Yes, please. Your candle will be made with the wick cut the correct length for the first burn. After each burn trim the wick back to 5mm high prior to relighting. We use wood wicks, so if you don’t have a trimmer, you can just break off the charred end bits with your fingers. This will generally also trim the wick to 5mm. Trimming the wick each time before burning allows the candle to burn at a safe temperature. After time, if not trimmed, the wick will burn hotter (due to excess amount of wick) therefore burning quicker. This can also affect the strength of the scent as being too hot tends to ‘burn the scent off’ rather than dispersing it evenly in the air. 

Do you have a Shop front?

No, we don’t. We are fully online at

Do you offer Click & collect

Yes, we offer click and collect from our Rowville, Vic, location. 

Click and collect is typically ready within 24hours. For urgent orders please call or text us (0407 805 622) and we will do our best to have your order ready asap. 

Shipping & delivery

Our orders are packed on site and dispatched usually within 24 hours or the next business day if ordered on the weekend/public holiday. 

We ship Australia wide with Australia post. A flat rate of $10 applies for orders under $100.

Orders over $100 are shipped, standard shipping, for free. Express post is available for an additional $10.

Same day delivery is available for $20. Order before 10am for delivery on the same day (Monday – Friday). Only available for suburbs within 20km of Rowville Vic 3178.

Don’t hesitate to contact us if you have an urgent requirement. We will try to our best to work something out for you.


If you are not satisfied with your product, we will happily exchange or refund within 14 days of purchase. Goods must be in an unused condition, with packaging intact. No refunds will be given until the product has been received back. The cost of shipping for return, resend and replacement are at the customers expense.


Can products be sent as a gift? Yes, they can. Please make a note on the order that it is a gift and include any notes or greetings you would like us to include. We can also arrange gift boxing or wrapping, please email us directly with your requirements. 

Can I recycle my candle jars?

Yes you can! We offer a refill service for our large jars. Visit our website at we can make your favourite candle and you can just drop it back in your empty jar.

Our jars come with lids, so they have many uses once the candle is finished. 

In the office as a pen jar or for clips and shorter cords. In the bathroom for hair ties, cleaning buds, make up brushes and hair brushes. As a pot for succulents or small herbs in the kitchen, or as a sewing kit for buttons, pins and cotton.  The uses are endless and the most eco friendly option.