Shipping Policy

Thank you for visiting and shopping at www.thesourcecancdleco.com.au.
Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Orders over AUD$100 are shipped for free, standard shipping.
Australia Post Standard Rate $10
Australia Post Express Rate $20

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
Australia Post Standard	3-5 business days	Free Orders over $100
Australia Post Standard	3-5 business days	$10 Orders under $100
Australia Post Express	1-2 business days	$20.00
Same day delivery order before 10am.  Within 20km Rowville, Monday - Friday	Same/Next Day (Depending on time of order. Within 20km of Rowville, VIC)	$20.00

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.thesourcecandleco.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.thesourcecandleco.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Australia
Orders over AUD$100 are shipped for free.